Surf PDFHERE TO HELP
How can we help?
Choose “Request Support” in the app menu
to open a draft email with diagnostic logs attached.
Emails opened from this website do not automatically include app logs. In-app support requires an Apple Mail account. You review the message and send it yourself.
Frequently asked questions
When are credits used?
Export up to 50 pages for free 3 times daily. After that, or for 51 pages or more, the cost is 1 credit per 300 pages, rounded up over the entire export. A fourth 49-page export costs 1 credit; 708 pages costs 3 credits.
Can I restore my balance on another iPad?
From build 10 onward, sign in to the same Surf PDF account with Apple to restore the server balance and history. A network connection is required; iCloud membership is not. Consumed credits are not granted again from Apple purchase history alone. Legacy build 9 device or CloudKit balances are not merged automatically; contact support for assistance.
How do I cancel or request a refund?
Manage your subscription from the app’s credits screen or your Apple account settings. Request refunds through Apple’s Report a Problem.
An ad will not load or close.
Check your connection and app version, and send us the time of the issue and your iPadOS version. Incomplete ads do not earn rewards. Editing, remaining free exports and existing credits can be used independently of ads. You can also report inappropriate ads to support.
Does editing OCR text change the original image?
Editing changes the searchable, copyable text layer. It does not reflow the text visible in the original image like a word processor. Check OCR results against the original.
Do support logs include document content?
We do not intentionally log document content, document names, OCR text or passwords. Logs include app and OS versions, display information, language, time zone, operations and errors. Review attachments and remove sensitive details before sending.